Introduction
This Refund and Return Policy explains how Belha Mai Farmers Producer Company Ltd. handles returns, replacements, cancellations, damaged products, incorrect items, and refund requests for products purchased through our website or official sales channels.
We are committed to providing quality farm-direct and farmer-produced products to our customers. However, if there is any issue with your order, we request you to contact us within the specified time so that we can review and resolve the matter properly.
1. Return Eligibility
Products may be eligible for return or replacement only in the following cases:
Damaged product received
Wrong product delivered
Product missing from the order
Expired product received
Packaging damaged during delivery
Quality issue reported immediately after delivery
The return or replacement request must be supported with proper proof such as product photographs, package photographs, order details, and delivery information.
2. Non-Returnable Products
Due to the nature of food and agricultural products, certain items may not be eligible for return once delivered.
Non-returnable items may include:
Opened food products
Used or partially consumed products
Products without original packaging
Products damaged after delivery due to improper handling
Perishable products after acceptance of delivery
Products returned without proof of purchase
Products where the issue is reported after the allowed time period
3. Reporting Time
Customers must report any damaged, wrong, missing, or defective product within 24 to 48 hours of delivery.
Requests raised after this period may not be accepted, especially for food, grocery, agricultural, or perishable products.
4. Proof Required
To process a return, replacement, or refund request, customers may be asked to share:
Order number
Customer name and mobile number
Clear photographs of the product
Clear photographs of packaging
Delivery receipt or invoice
Short description of the issue
This helps us verify the issue and process the request fairly.
5. Refund Process
If the refund request is approved after verification, the refund will be processed through the original payment method or any other approved mode of payment.
Refund processing time may depend on the payment gateway, bank, or financial institution involved.
6. Replacement Policy
Where possible, Belha Mai Farmers Producer Company Ltd. may offer replacement instead of refund, especially in cases of damaged, wrong, or missing products.
Replacement will depend on product availability and delivery feasibility.
7. Order Cancellation
Customers may request cancellation before the order is processed or dispatched.
Once the order has been packed, dispatched, or handed over to the delivery partner, cancellation may not be possible.
8. Shipping Charges
Shipping charges may be non-refundable unless the issue is due to wrong product delivery, damaged product, or error from our side.
In some cases, return shipping charges may be borne by the customer unless otherwise approved by Belha Mai Farmers Producer Company Ltd.
9. Bulk Orders and Institutional Orders
For bulk orders, institutional orders, B2B supply, and customized requirements, refund and return conditions may be decided separately based on order terms, product type, quality inspection, packaging, and delivery agreement.
Customers are advised to confirm terms before placing bulk or institutional orders.
10. Contact for Refund and Return Support
For refund, return, replacement, or order-related support, customers may contact Belha Mai Farmers Producer Company Ltd. through our official contact page:
Please mention your order details clearly while contacting us.
11. Policy Updates
Belha Mai Farmers Producer Company Ltd. may update this Refund and Return Policy from time to time. Any changes will be posted on this page.