This Privacy Policy explains how we collect, use, and disclose personal information when you use our services, including our flagship platform, the FPO Samridhi application by BelhamaiFPO.
About the Samridhi Application
The Samridhi application by BelhamaiFPO is a user-friendly and secure platform that revolutionises the process of booking and managing security services.
Key Features of Samridhi:
- Streamlined Booking Process: Easily book security guards and bouncers tailored to your needs.
- Real-Time Updates: Receive live updates and notifications about your bookings and service status.
- Personalised Dashboard: Access a customised dashboard with booking history, preferences, and quick actions.
- 24/7 Support: Reach out to our dedicated support team anytime via the app for quick resolutions.
1. Information We Collect
We collect the following types of personal information to provide you with efficient and seamless services through the Samridhi application and other platforms:
- Contact Information: Name, email address, phone number, address, profile image.
- Working Information: Business name, Business IDs, Business operations, and other business-related details.
- Identification Details: ID numbers, photographs, or government-issued IDs.
- App-Specific Data: Preferences, booking history, feedback, and app usage analytics (collected through the Samridhi application).
- Device Information: Information about the device used to access our services, including device type, operating system, and IP address.
- Location Data: Real-time location information when required for booking and service provision (collected only with your explicit consent).
- Other Information: Any additional details you choose to provide while using our services.
2. How We Use Your Information
The information we collect is used for the following purposes:
- For the Samridhi Application: To ensure the app delivers smooth and secure services, including booking management, real-time tracking, and personalised experiences.
- Facilitating and managing security guard and bouncer bookings.
- Communicating with you regarding services, updates, and inquiries.
- Processing payments and generating invoices.
- Improving our services by analyzing user feedback and app usage patterns.
3. Information Sharing
Your personal information may be shared in these circumstances:
- With third-party service providers essential for delivering services (e.g., background check agencies).
- When required by law or legal proceedings.
- With your explicit consent.
4. Data Security
We implement advanced security measures, including encryption and access controls, to safeguard your personal information and prevent unauthorized access, alteration, disclosure, or destruction.
5. Data Retention
Your personal information is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
6. Your Rights
You have the right to:
- Access and request a copy of your personal information.
- Correct inaccuracies in your personal information.
- Request the deletion of your personal information.
- Opt-out of marketing communications.
Account Deletion: You can request to delete your account and associated data by sending an email to our official support email address.
7. Children’s Information
Our services, including the Samridhi application, are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy. Any changes will take effect upon posting the revised policy on our website.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to delete your account, please contact us at support@belhamaifpo.com.
10. Delete User Account
To delete your account, you can:
- Navigate to the Profile Menu: Open the app and go to the Profile Menu section.
- Select the Delete Account Option: Within the Profile Menu, select “Delete Account” to initiate the account deletion process.
The Samridhi application is designed to enhance your experience with BelhamaiFPO services, providing a seamless interface and top-tier functionalities to meet your security requirements efficiently.